Security is a top priority at Feo, and enabling Two-Factor Authentication (2FA) is an essential step to protect your account from unauthorized access. Feo offers three types of 2FA options:
- Email OTP (One-Time Password)
- SMS OTP
- TOTP (Time-based One-Time Password) via authenticator apps
By default, one OTP method is enabled based on your sign-up method. If you signed up using an email address, Email OTP is enabled. If you signed up using a mobile number, SMS OTP is enabled. To enhance security, users must enable at least one additional OTP method to access sensitive features like withdrawals. However, at any given time, a maximum of two OTP methods can be enabled.
All 2FA settings are available under the Security tab inside your Dashboard.
Steps to Enable Two-Factor Authentication (2FA)
Step 1: Access the Security Settings
- After logging in, go to the Dashboard from the profile dropdown menu on top.
- Click on the Security tab.
Step 2: Select Your Preferred 2FA Method
You can enable an additional OTP method under Two-Factor Authentication Settings:
Enabling Email OTP
- If not already enabled, click on Enable Email OTP.
- You will be prompted to first verify existing OTP via SMS or TOTP.
- A verification code will be sent to your registered email.
- Enter the code and confirm to activate.
Enabling SMS OTP
- Click on Enable SMS OTP.
- You will be prompted to verify existing OTP first via Email or TOTP.
- Enter your mobile number and verify it with the OTP sent via SMS.
- Once verified, SMS OTP will be activated.
Enabling TOTP via Authenticator Apps
- Click on Enable TOTP.
- A QR code will be displayed.
- Open an authenticator app like Google Authenticator or Authy and scan the QR code.
- Enter the generated code from the app to verify.
- Once verified, you will be prompted to verify existing OTPs via SMS/Email, and the TOTP will be enabled.
Managing Your 2FA Settings
- To Disable a 2FA Method: Navigate to Security Settings, locate the enabled method, and select Disable. A confirmation OTP will be required.
- To Change Your 2FA Method: Disable an existing method before enabling a new one (ensuring at least one method remains active).
- If You Lose Access to 2FA: Contact Feo Support for account recovery assistance. Verification may be required for security purposes.
